Co-Managed IT Services

We Strengthen Your Team With Tools, Support & Strategy

"67% of IT leaders say co-managed services help reduce internal team burnout and improve project delivery." — Forrester State of IT Operations Report

Even the best IT teams hit capacity. Whether it’s late-night tickets, critical patching, or complex upgrades—InfoTech provides the backup your team needs to stay efficient and in control. Our co-managed model gives your team full access to our enterprise-grade RMM (Remote Monitoring & Management) tools—empowering them with automation, remote support, and powerful insights. We don’t replace your internal IT—we elevate it.

What’s Included with Co-Managed IT Services

01.

After-Hours & Overflow Support

InfoTech covers late-night incidents, on-call escalations, and ticket spikes—so your team isn’t stretched thin or burned out.

02.

Advanced RMM & Automation Tools

Your IT staff gets full access to our enterprise-level RMM platform with automated patching, remote control, scripting, alerting, and asset tracking.

03.

Cybersecurity & Threat Protection

Augment your defenses with managed firewalls, endpoint protection, email filtering, and 24/7 threat monitoring.

04.

Backup & Disaster Recovery

We provide secure, fully managed backups with regular testing and recovery planning—so your team isn’t managing it alone.

05.

Project Support & IT Consulting

Leverage our engineers and vCIOs to assist with migrations, deployments, upgrades, and long-term strategic planning.

06.

Escalation & Ticket Triage

InfoTech manages escalations and clears bottlenecks—freeing your team to focus on bigger priorities.

Why It Matters

Extend Your Team’s Reach With Enterprise-Grade Tools

Give your IT staff the same powerful RMM tools we use—automated patching, scripting, asset tracking, remote access, and alerting.

Reduce Workload Without Losing Control

We operate in the background, supporting your internal staff without disrupting workflows or taking over decision-making.

Improve Continuity & Response Time

With 24/7 monitoring and overflow support, you avoid gaps in coverage and reduce downtime across your organization.

Simplify Complex Projects & Security

Leverage our expertise and resources to strengthen cybersecurity, streamline IT projects, and meet strategic goals.

FAQs

1. Will InfoTech replace our internal IT team?

No. Our co-managed services are designed to support and empower your team—not replace it. You stay in control; we help you scale.

2. What tools will our team have access to?

Your team gets full access to our RMM platform, including patch management, scripting, remote access, monitoring, alerting, and reporting features.

3. Can you help us after hours or during PTO coverage?

Yes. We offer overflow and after-hours coverage to ensure no support gap—even during vacations, absences, or high ticket volume periods.

4. How do you handle project collaboration with our team?

We work alongside your team, providing extra hands and expertise during migrations, implementations, and large-scale initiatives.

5. What level of visibility do we have into your activities?

You’ll have full transparency. Every ticket, task, alert, and update is tracked in our shared system for complete visibility and accountability.

Try Our Tools Free—No Risk, No Pressure

We’ll set up a test environment so your team can evaluate our RMM tools and co-managed support firsthand. No commitments, just results.

(801) 210-1651

[email protected]

IT that works—so your business can thrive

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